Privacy policy
Last updated: August 2026
Maison M Hair (“Maison M”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with Maison M.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
When you use our website or place an order, we may collect information including your full name, email address, telephone number, billing address, delivery address, payment and transaction information, order details, wig size and measurements provided at checkout, product preferences and specifications, and communications you have with Maison M.
When you browse our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, pages visited, referring website and website activity.
HOW WE USE YOUR INFORMATION
We may use your personal information to process and fulfil your orders, prepare your Maison M unit according to your selected specifications, process payments, arrange delivery, provide tracking information, respond to customer enquiries, provide Customer Care, assist with returns or faulty-item enquiries, improve our website and customer experience, prevent fraud, protect the security of our website, meet our legal obligations and send marketing communications where you have provided the appropriate consent.
PAYMENT INFORMATION
Payments made through our website are processed by third-party payment providers. Maison M does not generally have access to or store your full debit or credit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.
SHARING YOUR INFORMATION
We may share relevant personal information with trusted third parties where necessary to operate Maison M. These may include payment providers, shipping and courier companies, website and e-commerce service providers, IT and technology providers, email and communication providers, professional advisers, fraud prevention and security services, and government authorities or law enforcement where legally required.
We do not sell your personal information to third parties.
SHOPIFY
Our online store is operated using Shopify. Shopify provides the e-commerce infrastructure that allows us to operate our website, process orders and provide certain website services. Your information may therefore be processed by Shopify in accordance with its own privacy practices.
COOKIES
Our website uses cookies and similar technologies to provide functionality, understand website usage and improve your experience.
Cookies may be used to remember preferences, keep items in your shopping bag, process purchases, understand website traffic, improve website performance and support marketing activities where applicable.
You can manage or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.
MARKETING COMMUNICATIONS
Where you have provided appropriate consent, we may use your email address to send Maison M communications, including new collection announcements, product launches, Maison M news, offers, promotions and editorial content.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. Certain information may need to be retained for longer where required by law, including information relating to financial transactions, orders and accounting records.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
YOUR PRIVACY RIGHTS
Depending on the circumstances, UK data protection law may give you rights including the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, request restriction of certain processing, object to certain processing, request transfer of certain information and withdraw consent where processing is based on consent.
These rights are subject to certain legal exceptions.
If you wish to exercise any of your rights, please contact us using the details below.
KEEPING YOUR INFORMATION SECURE
Maison M takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
CHILDREN'S PRIVACY
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for marketing purposes.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including social media platforms. Maison M is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
INTERNATIONAL TRANSFERS
Some of our service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
CONTACT US
If you have any questions about this Privacy Policy, Returns, Refunds, Exchanges, Shipping or your order, please contact Maison M Hair.